Program Manager

At CloudFit Software, we provide managed scenarios for core operational outcomes across public and private sectors, enabling clients to move quickly while integrating with their existing operations teams. Our Program Managers, trusted and experienced leaders, combine Program and Project Management expertise with technical skills to support our Technical Engineers and deliver exceptional results. We seek a Program Manager to enhance our Managed Applications and Services systems' quality, performance, and reliability, partnering with customer teams to build, run, and maintain solutions. 

What makes you the perfect fit:  

• Are you interested in or have built distributed systems and enjoy working with highly scalable services  

• Have a knack for driving, organizing, and clarifying complex cross-team & multi-geo efforts 

• Enjoy working in a fast-moving environment and not afraid to change things to make it better  

• Enjoy new technological challenges and fix problems 

• Believe that a team working well together is truly smarter than the single smartest person on that team  

• Ability to balance multiple projects and motivate multiple teams to ensure positive outcomes for the customer 

• Aspire to grow as a person and as a teammate 

Responsibilities: 

• Understand and rationalize Statement of Work (SOW) technical requirements to ensure proper delivery of outputs during an engagement 

• Fulfill the leadership role for your team of technical engineers - interact with the customer to understand and communicate engagement requirements to your team 

• Roll up your sleeves as a servant leader to train, guide, and assist customers through the operationalization of their applications to DevOps and Cloud 

• Provide your team with a clearly defined timeline and list of milestones needed to complete an engagement 

• For time and material engagements, meticulously track hours and promptly submit hours to CloudFit contracting representatives to ensure proper payment for an engagement 

• Work with the account management points of contact to understand interactions with the customer to ensure proper delivery expectations 

• Being a technical program manager requires understanding the customer, being data-driven, driving engagements, understanding the technical breadth of asks, balancing customer/business/ & technical demands 

• Collaborate with other PMs during engagements to ensure CloudFit best practices are being employed across all engagements 

• Automate tasks and deliver content to the maximum extent possible 

• On a day-to-day basis, Program Managers partner with Service Teams to build, monitor, and maintain the systems and infrastructure that ensure our customers can quickly access their applications, and data and run workloads whenever they need to 

• They exist to amplify alignment, efficiency, and velocity across the CloudFit Engineering Teams 

• Iterating on, implementing, & being a common interface between efficient, scalable, & logical engagement models (consistent processes, backlog management, prioritization procedures, etc.) 

• Transparently showcasing near real-time insights & analytics on the services/products, the customer voice, and established key performance indicators (how engineering is performing, how PMs are contributing, how Services & Apps are performing) 

• Own all communication channels for the engagement (internal and external) - crafting consistent, professional, and timely messaging to inform, persuade, evangelize, and record. 

• Travel required to support customers in air-gapped environments, as needed 

Desired Qualifications:  

• Cloud Service Engineering Experience (e.g. Office 365, Azure, AWS, GCP). 

• Become an expert across Azure, Customers, SRE, Services, and the Cloud  

• Technical Cloud, Security, and DevOps certifications 

• Technical IT delivery (or consulting) experience (with external stakeholders is a plus) 

• Real-world DevOps and DevSecOps experience, with continuous integration and continuous delivery (CI/CD) 

• Program Manager in a Cloud or Software company delivering optimal solutions facilitated by Azure Dev Ops, Jira, Microsoft Project and Agile methodologies like Scrum 

• Proven proficiency in project management of scope, schedule, budget, stakeholders, and team work-tracking 

• The position is location agnostic, but travel may be required to various locations around the United States for certain engagements due to security requirements  

• Must be able to report on-site in Lynchburg, VA. 

Current Federal Security Clearance or ability to obtain (US Citizenship required)  

The salary range for this role is $100,000 - $175,000 + benefits, & perks. 

Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would apply to the position. Final salary will be commensurate with the candidate’s final level and location. Also, the range represents salary only and does not include our total rewards package.  

CloudFit Benefits & Perks:  
CloudFit benefits are designed with wellness in mind, to support what matters the most: 

• CloudFit covers over 90% of medical, 100% of dental, and vision, including buy-up options for you and your family! 

• Financial Wellness: 401k, HSA, FSAs, Personal Financial Advisors  

• 3 Weeks of PTO, 13 Paid Company Holidays, 8 Giving Back Hours 

• Wellness Reimbursement Program  

Career development for employees at every level is a priority at CloudFit. 

• Unlimited Certification Reimbursement 

• User-Friendly Career Development Tools & Resources 

CloudFit is committed to providing reasonable accommodations and support in our recruiting processes for candidates with disabilities, long-term conditions, mental health conditions, sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need accommodation, please contact the Talent Acquisition team at [email protected].   

About CloudFit:  
CloudFit Software provides customers the ability to quickly iterate on the development of Cloud Solutions while optimizing security, networking, operations, and monitoring through an engineering mindset. At CloudFit Software, we instrument solutions that attempt to reduce the human element by applying automation and engineering to every aspect of a solution's lifecycle. CloudFit focuses on delivering managed scenarios that meet customer business needs. This allows us to provide core operational outcomes while integrating back with the customer’s existing operations teams.  

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information  

CloudFit is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.